Personal, emotional, and academic challenges are a common part of student life. Counsellors provide a safe and confidential space for you to explore your concerns and work collaboratively with you to strengthen your ability to cope.
On this site you can learn about the counselling support available to 49ͼ students, find out how to book a counselling appointment, and access helpful online resources to help you with your personal, career, and academic development.
Do you need after-hours support?
Here2Talk
Here2Talk offers free, confidential counselling and community referral services 24/7 to B.C. post-secondary students. Access the services by the app, website or by calling: 1-877-857-3397 in Canada. If you are outside Canada, dial +1-604-642-5212; international calling charges may apply.
KUU-US Crisis Line
KUU-US is an Indigenous, B.C.-wide crisis line offering culturally safe crisis response to Indigenous people at risk. The line operates 24/7:
- Adults/elders: 250-723-4050
- Child/youth: 250-723-2040
- Toll free: 1-800-588-8717
Crisis Line
If you are considering suicide or are concerned about someone who may be, help is available.
You can reach out to the Suicide Crisis Helpline by texting or calling 9-8-8 from anywhere in Canada.
Request a counselling appointment
Meet the counselling team
Personal counselling
We offer short-term counselling related to personal, mental health, career and academic challenges. If you are experiencing depression, loneliness, anxiety, anger, substance abuse or any other type of personal issue, we encourage you to access our services. No matter how big or small, your concerns are important and 49ͼ Counselling Services is here to help you. If we feel you would benefit from support that is more specialized or longer-term than what we can offer, we will help connect you with a support service in the community.
Confidentiality is the cornerstone of the counselling relationship. All communication and records are confidential. Neither the fact that you seek counselling, nor any information about the counselling sessions, will appear in your student academic record. If any individual or office ever wants to know anything about your counselling, you would have to sign a release of information form before this information is released (except in the rare circumstances noted below).
All communications between you and your counsellor will be held in confidence, except under the following circumstances:
- If we have reason to believe that a minor (under the age of 19) is in need of protection.
- If we have reason to believe that a person is a danger to themselves or others.
- If a judge, coroner, ombudsperson, children’s commission and/or other such authorities order us to release records or to appear and provide information.
- If we have reason to believe that there is potential risk to an individual or to the broader college community.
Your counsellor will provide you with more information about confidentiality before your initial counselling session.
Counselling services are free of charge for all currently enrolled 49ͼ students.
Currently enrolled 49ͼ students can access up to 10 individual counselling sessions over the course of a student’s 49ͼ course or program, with a maximum of 5 sessions per academic or summer semester (or 4-month period).
Session frequency is determined together by the student and 49ͼ counsellor dependent on: the nature and complexity of the student’s presenting concern, student’s scheduling availability, the determination of the most appropriate therapeutic framework or clinical course of action, the student’s course/program length and/or semester load, and the availability of counselling services at the student’s preferred or “home” campus.
The wait time to meet with a counsellor varies throughout the semester, based on student demand and counsellor/campus availability. During busy times (i.e. peak of the semester), it may take up to 2 weeks before getting in to see a counsellor for a regular scheduled appointment.
Sessions are 50 minutes in length. If it is your first appointment, you may wish to arrive 10 minutes early in order to complete initial paperwork
We ask that you provide at least 24 hours’ notice if you need to cancel your appointment, so that we can make your appointment available to other students who are waiting for service. You can do so by contacting the Student services/Administrative front desk or by contacting your counsellor directly (either by telephone and/or email).
If you are more than 10 minutes late for your appointment, it will be considered a missed appointment and you will have to reschedule to see your counsellor.
If you wish to reschedule, the new appointment will be booked within the wait-time parameters of that particular point in the semester.
49ͼ counsellors are knowledgeable about the various academic accommodations available at the College, and are happy to review them with you. Please note that 49ͼ counsellors do not typically contact instructors and are unable to sign a Request for Medical and Compassionate Withdrawal unless in exceptional circumstances.
Engaging in counselling is voluntary and counsellors do not report to referring individuals. Students have the right to refuse counselling at any time, or to refuse any particular intervention.
If you are a currently enrolled student at 49ͼ and have some concerns around personal issues, academic success or general career direction please make an appointment with a counsellor.
If you have questions about 49ͼ programs and courses, admission requirements or pre-requisites, please make an appointment with an Education Advisor.
Our counselling services are for currently enrolled and attending 49ͼ students only. If you are not attending 49ͼ and would like to access counselling support, please visit community resources for a list of available community resources.
Currently 49ͼ Counselling Services in Kelowna, Vernon and Penticton are open 8:30am - 4:30pm Monday to Friday. Salmon Arm campus counselling is available Monday, Wednesday, Thursday 8:30-4:30pm.
If you are seeking service after hours, Here2Talk offers free 24/7 counselling services to any student registered in a BC post-secondary institution.
Request an appointment
If you require immediate support, please access crisis resources.
Counselling services are available for students who are currently enrolled and taking Fall 2024 courses (including co-op programs). įIf you are not currently enrolled, we encourage you to access community resources. į
If you have questions about 49ͼ programs and courses, admission requirements or pre-requisites, please make an appointment with an Education Advisor.
Please note: the more availability you provide in your counselling request, the sooner we may be able to meet with you.
KELOWNA STUDENTS: Please note that Nala the therapy dog may sometimes be present in the Counselling area. If for any reason you do not wish to have a dog present, your preferences will be prioritized. We will ensure that the therapy dog is not present/visible during your session.
![therapydog_nala.jpg a picture of a black, white and brown dog with long hair and a friendly face](/sites/default/files/styles/mobile_portrait/public/2024-03/therapydog_nala.jpg?h=28f28662&itok=ZR6b1IU0)
Counselling staff
The staff with Counselling Services is made up of professionals committed to serving students in a caring and competent manner. Individual counsellors have the expertise to respond to a wide variety of personal, academic and social issues faced by students during their academic experience. In addition, individual counsellors have some unique areas of expertise and interest which best enable us to connect with students in a way that is most helpful.
Staff/Faculty concerned about a student: If you are concerned about a student, and would like to connect a student to counselling support, please visit our resources for faculty and staff page for more information.
Our current Co-Chairs of Counselling Services are Lisa Sookochoff (Kelowna) and Natalia Mozol (Vernon). Please reach out to them directly for any general counselling inquiries.
Kelowna staff
Penticton staff
Vernon staff
Salmon Arm staff
Kelowna campus
Student Services Building (S111)
250-862-5451
Vernon campus
Administration Building (A300)
250-545-7291
Penticton campus
Ashnola Building (PL142)
250-492-4305
Salmon Arm campus
Main Building (SA103)
250-832-2126